Dental Receptionist - Pretoria CBD

About the role

Medical Resources Group is recruiting on behalf of its client, an established dental practice in Pretoria CBD, for an experienced Dental Receptionist. The postholder manages the daily reception and administrative functions of the practice, ensuring a positive patient experience and supporting efficient operations. This is a fixed-term contract with market-related pay.

Key responsibilities

• Welcome patients, answer calls and enquiries, and manage patient check-ins and appointment flow
• Schedule, confirm and manage appointments using GoodX, maintain the electronic diary and send reminders
• Verify medical aid membership and benefits, process claims and follow up on rejected or outstanding ones
• Process patient accounts, invoices and payments, and keep accurate financial records
• Maintain electronic patient records, handle correspondence and support the dentist and clinical team
• Keep patient information confidential and use Microsoft Office and other administrative tools

Required profile

• Matric / Grade 12 certificate
• 1-2 years of experience as a dental receptionist
• Previous dental reception experience and practical GoodX knowledge are essential
• Experience with appointment scheduling, medical aid claims and patient billing
• Advantageous: experience in a busy private practice, knowledge of dental procedures and billing, and ability to speak more than one South African language

Required skills

• GoodX (appointment scheduling, claims, billing)
• Microsoft Office
• Telephone etiquette, organisation and attention to detail

Working hours are Monday to Friday 08:30-17:00 and Saturday 09:00-13:00, with one Saturday off per month. Candidates apply by sending their CV by email, highlighting dental reception experience and GoodX proficiency; no feedback is given after 2 weeks.