Customer Service Specialist – Umhlanga

About the role

We are looking for a Customer Service Specialist to join our team in Umhlanga. You will be the front‑line brand ambassador, handling live chat, email and claims queries while occasionally supporting voice channels. The role demands strong English communication, attention to detail and the ability to manage multiple interactions efficiently.

Key responsibilities

• Provide timely and accurate support via calls, and when needed, via chat, email or claims handling.
• Resolve enquiries, complaints and service requests in line with South African standards.
• Maintain a high standard of spoken English – clear, professional and empathetic.
• Escalate complex cases and ensure first‑contact resolution wherever possible.
• Navigate multiple systems simultaneously to update customer information.
• Adhere to SLAs, KPIs, quality and compliance requirements.
• Document all interactions accurately and contribute to continuous improvement.

Required profile

• Matric or equivalent qualification.
• 1‑2 years of customer service or call‑centre experience.
• Reliable transport for commuting.

Required skills

What we offer

• Competitive salary.
• Performance‑based incentives.
• Opportunity to grow within a regulated financial services environment.