Customer Service Representative

About the role

Hello Group is looking for a dedicated Customer Service Representative to join its Call Centre Department. You will handle both inbound and outbound calls, verify source‑of‑funds documents, and ensure accurate capture of customer information in the bank’s ticketing system.

Key responsibilities

• Manage inbound and outbound customer calls.
• Verify and request source‑of‑funds documentation.
• Capture detailed customer information accurately in the ticketing system.
• Authenticate customers when banking details change.
• Provide language‑specific assistance as needed.
• Maintain high levels of customer satisfaction while managing assigned tickets.

Required profile

• Strong communication skills and attention to detail.
• Ability to handle confidential financial information.
• Comfortable working in a fast‑paced call centre environment.
• Fluent in English; additional language skills are a plus.

Required skills

What we offer

• On‑site barista for quality coffee.
• Regular team events and teambuilding activities.
• A family‑like culture with supportive colleagues.
• Modern office space designed for inspiration and innovation.