Customer Service (German/English) – 100% Remote

About the role

We are looking for a friendly and reliable Customer Service Representative who will handle inbound calls, chat and email inquiries in both German and English. Working 100% remotely from your home office, you will be the first point of contact for a diverse e‑commerce customer base, ensuring a smooth and positive experience.

Key responsibilities

• Respond to customer inquiries via phone, live chat and email in German and English.
• Troubleshoot issues, provide accurate information and resolve problems efficiently.
• Personalize interactions to understand customer needs and build lasting relationships.
• Collaborate with teammates to share feedback and improve service processes.
• Document cases and contribute ideas for continuous improvement.

Required profile

• Minimum 1 year of remote customer service or support experience.
• Fluent written and spoken German and English.
• Calm, organized and solution‑oriented under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Knowledge of Shopify or comparable e‑commerce systems.

What we offer

• Competitive salary with annual increases and performance bonuses.
• Paid time off and a monthly health stipend.
• Fully remote permanent position with flexible working hours.