This job is no longer available
This job expired on 05/09/2026. It no longer accepts applications.
Customer Service Consultant – Online Retail Project
CBTalents.org · Durban
Job description
About the role
We are looking for motivated Customer Service Consultants to join a leading online retail project. The role involves delivering high‑quality support to customers in a fast‑paced environment, working rotational shifts that include weekends and public holidays.
Key responsibilities
- Respond to customer inquiries via phone, email or chat regarding online retail orders, deliveries and product information.
- Resolve issues promptly while maintaining a professional and courteous attitude.
- Document interactions accurately in the company’s systems.
- Collaborate with team members and supervisors to meet service level targets.
Required profile
- Matric / Grade 12 qualification (essential).
- South African ID or a valid residence permit.
- Excellent communication and customer‑service skills.
- Willingness to work rotational shifts, including weekends and public holidays.
Required skills
What we offer
- Medical aid (employee cover only).
- One‑way domestic flight to Durban prior to the start date.
- Twenty nights of accommodation provided at a location selected by Concentrix.
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CBTalents.org
Durban
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