Customer Service Agent

About the role

We are looking for a Customer Service Agent to join our South Africa delivery centre. You will be the first point of contact for customers, understanding their needs and delivering high‑quality support in line with company standards.

Key responsibilities

• Identify customer needs and provide accurate information on products and services.
• Investigate, resolve and process a high volume of enquiries efficiently.
• Escalate queries or complaints to the appropriate channels when necessary.
• Promote and cross‑sell the UK client’s offerings where applicable.
• Maintain and secure customer records using internal information systems.
• Achieve personal targets and contribute to team performance.

Required profile

• Grade 12 / Matric qualification.
• Minimum 6 months experience in a call centre or service environment.
• Neutral accent with excellent verbal and written English communication skills.

Required skills

• Computer literacy.
• Proficiency in Microsoft Word.
• Effective use of email and good typing speed.

What we offer

• Opportunities for coaching, mentoring and professional development.
• Structured career path within a global BPO leader.
• Engaged and supportive workplace culture.