This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Customer Service Agent
Weaver Fintech Ltd · Métropole du Cap
Job description
About the role
Weaver FinTech Group is seeking a Customer Service Agent to join its Wynberg office in Cape Town. You will handle inbound voice and digital enquiries from new and existing customers, delivering friendly and professional support while driving retention and sales of our fintech products.
Key responsibilities
- Manage all incoming customer queries across phone and digital channels.
- Provide empathetic, respectful, and solution‑focused service.
- Resolve issues on first contact and ensure accurate information is shared.
- Achieve performance targets for CSAT, QA, productivity, and sales.
- Log interactions and maintain up‑to‑date records in internal systems.
- Uphold compliance standards and departmental policies.
- Identify opportunities to upsell products to customers.
Required profile
- Strong communication and listening skills.
- Ability to handle difficult queries with patience and empathy.
- Ownership mindset for solving customer problems.
- Focus on meeting quality and productivity benchmarks.
- Professional attitude toward customers and colleagues.
Required skills
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Weaver Fintech Ltd
Métropole du Cap
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