Customer Support Representative

About the role

The Customer Support Representative provides front‑line assistance to clients, handling inquiries through phone, email and other communication channels. The role ensures accurate order processing, product information delivery, and first‑level technical troubleshooting while maintaining high service standards.

Key responsibilities

• Handle and resolve customer queries via phone, email, and other channels.
• Provide product and service information to customers.
• Process orders accurately in the system and coordinate with relevant teams.
• Perform L1 troubleshooting and escalate unresolved issues appropriately.
• Maintain detailed and accurate customer interaction records.
• Ensure adherence to service level agreements and quality standards.

Required profile

• NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
• 2+ years of experience in a customer support role.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Experience in a technical or industrial environment.

Required skills

• Working knowledge of ERP systems.
• Familiarity with Workspace systems.
• Experience with sales order processing systems.
• L1 troubleshooting capabilities.