Customer Liaison Officer

About the role

We are looking for a Customer Liaison Officer to be the first point of contact for visitors at our branch. The role involves greeting customers, understanding their needs and directing them to the appropriate service area while delivering a professional and friendly experience.

Key responsibilities

• Warmly greet and assist customers entering the branch, creating a positive first impression.
• Identify and assess customer needs through active listening and questioning.
• Record and monitor customer inquiries, ensuring accurate documentation.
• Allocate customers to the appropriate departments or specialists for further assistance.
• Provide basic information and guidance on bank products and services.
• Handle and resolve simple customer queries independently.
• Maintain high integrity and adhere to ethical standards in all interactions.
• Collaborate with team members to ensure smooth customer flow within the branch.
• Stay updated on bank policies, procedures, and product offerings.
• Contribute to a clean and welcoming branch environment.

Required profile

• National Certificate (NQF5) or equivalent qualification.
• 1‑2 years of branch banking experience with a focus on customer service.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Customer‑centric mindset and ability to work in a fast‑paced environment.
• Fluency in English; additional local languages are an advantage.

Required skills

• Proficiency with computer systems, including banking software.