Customer Experience Specialist (In-Center)

About the role

We are seeking friendly, customer‑focused individuals to join our team as Customer Experience Specialists. In this fast‑paced, in‑center position you will guide customers through their journey, answering questions, resolving issues, and ensuring every interaction is professional and caring.

Key responsibilities

• Assist customers with booking inquiries, scheduling, pricing, orders, and account‑related questions.
• Handle inbound and outbound calls, including appointment confirmations and session preparation.
• Respond to inquiries via phone and web‑based support channels.
• Process order updates, refunds, and general customer requests.
• Provide basic technical guidance for using our online portal.
• Navigate multiple systems while maintaining accuracy and efficiency.
• Deliver exceptional customer service on every interaction.

Required profile

• 6 months to 2 years of customer service experience (entry‑level candidates with strong communication skills are welcome).
• Excellent verbal and written English communication.
• Strong problem‑solving and active‑listening abilities.
• Ability to multitask in a fast‑paced environment.
• Reliable, professional, and customer‑focused attitude.
• Capacity to work independently and as part of a team.

Required skills

• Proficiency with Windows operating system.
• Experience using Google Workspace.
• Comfort with web‑based applications and online portals.

What we offer

• Full‑time, 40‑hour per week schedule.
• Flexible shift options, including weekdays and Saturdays.
• Opportunity to develop customer‑service expertise in a collaborative environment.