Customer Care Consultant – Entry Level

About the role

Join Rewardsco as a Customer Care Consultant and become the friendly voice that guides our customers through their queries. This entry‑level position is based in Sandton, Johannesburg, and offers a dynamic environment where no two days are the same.

Key responsibilities

• Serve as the first point of contact for inbound customer calls, handling each interaction with confidence and professionalism.
• Listen actively, understand issues, and provide accurate information about Rewardsco products and services.
• Resolve complaints and turn challenges into positive experiences, fostering customer loyalty.
• Build trusted relationships through clear, courteous communication.
• Collaborate with team members and supervisors to meet service targets and uphold brand standards.

Required profile

• Matriculation (high school diploma) is essential.
• Positive, energetic attitude with a strong desire to learn and grow.
• Disciplined, organized, and capable of managing time effectively in a fast‑paced, target‑driven setting.
• Excellent listening skills and attention to detail.
• Team player who can adapt to diverse customer personalities.

Required skills

What we offer

• Free access to Kaelo Health Medical Insurance, financial wellness support, mental health counselling, and an on‑site pharmacy with a nurse.
• State‑of‑the‑art technology, three in‑house restaurants, and discounted grocery staples.
• Ongoing training, career development opportunities, and a supportive work culture.