Customer Advisor (Webchat)

About the role

As a Customer Advisor you will handle web‑chat enquiries, troubleshoot issues and provide product information to ensure high customer satisfaction. This position supports the digital channel, helping to reduce voice‑support volume while delivering fast, accurate assistance.

Key responsibilities

• Respond promptly to customer queries via live chat platforms.
• Guide users through product features and resolve service issues.
• Manage multiple chat conversations simultaneously while maintaining professionalism.
• Log interactions and issue summaries in the CRM or support tools.
• Follow scripts, knowledge‑base guidelines and escalation procedures.
• Meet response‑time, resolution and customer‑satisfaction KPIs.
• Verify customer details securely and provide account‑specific support.
• Stay updated on new products, policies and chat procedures.

Required profile

• Strong written communication with a clear, concise, professional tone.
• Ability to multitask and handle several chat sessions at once.
• Fast and accurate typing skills.
• Excellent problem‑solving and decision‑making abilities.
• Calm, empathetic and customer‑focused under pressure.
• Attention to detail and adherence to compliance guidelines.
• Team‑player with a proactive, solutions‑driven mindset.

Required skills

• Proficiency with CRM systems.

What we offer

• Competitive remuneration plus incentives and shift allowance.
• Absence bonus and medical insurance.
• Free transport for evening shifts.
• Rotational shift schedule.
• Comprehensive product training and a progressive career path.