Customer Advisor – Call Centre (UK Shift, SA Hours)

About the role

Join a highly skilled team delivering market‑leading customer experiences. You will interact with customers, resolve product or service issues, and promote new Hive solutions while working UK‑based shifts aligned to South African hours.

Key responsibilities

• Identify customer needs, clarify complaints and determine root causes.
• Select and explain the best solution, expedite corrections, and follow up to ensure resolution.
• Troubleshoot technical challenges and provide general support via phone and web‑chat.
• Offer relevant new products and services, handling escalated queries with empathy.
• Log interactions accurately and meet daily service‑delivery targets.
• Adhere to data‑protection and confidentiality regulations.

Required profile

• Grade 12 (Matric) qualification.
• 6‑12 months experience in a call‑centre environment.
• Experience with web‑chat, sales and technical troubleshooting.
• Strong written and verbal English communication.
• Ability to identify vulnerable customers and adapt approach.
• Excellent time‑management, active listening and problem‑solving skills.

Required skills

• Web‑chat platform usage.
• Technical troubleshooting.
• Moderate to advanced computer skills and system navigation.

What we offer

• Dynamic team environment with continuous training.
• Opportunities to develop expertise in smart‑home technology.
• Shift‑based schedule covering Monday‑Saturday, 9 AM‑9 PM SA time.