Consultant - VSC Smart Supply Chains

About the role

The Consultant for VSC Smart Supply Chains will lead new customer implementations while maintaining and growing the existing client base. You will ensure customers realise the full value of the technology in their specific operating environments and act as a trusted account manager.

Key responsibilities

• Manage distribution planners and expeditors, overseeing their daily activities, outputs and administration.
• Deliver high‑quality strategic exercises such as fleet mix analysis, service day assignment and customer‑to‑DC allocation.
• Generate and implement new ideas for existing customers to enhance performance.
• Lead project management and implementation of software solutions and managed services.
• Ensure the value proposition is realised after implementation and drive progress meetings with clients.
• Liaise with technical, business analysis and operational teams to specify, test and roll out new software features.
• Resolve escalated issues raised by customers, planners and expeditors.
• Maintain accurate administrative duties, including timely expense claims, billable hour tracking and leave approvals.

Required profile

• Logistics/Transport or Supply Chain degree.
• Minimum 3 years of experience in the Logistics or Supply Chain industry.
• Strong organisational skills with the ability to manage issues independently and follow through to resolution.
• Excellent ownership mindset, attention to detail and ability to work under pressure.
• People‑management capability to handle diverse personalities and resolve conflicts.