Community Advisor DHA - Randburg

About the role

FNB is hiring a Community Advisor for its DHA branch in Randburg (Gauteng). The role centres on building strong client relationships, explaining banking processes simply, educating customers on the right banking platform and achieving sales results through integrated financial solutions.

Key responsibilities

• Build and maintain strong client relationships and provide a positive, helpful customer experience.
• Communicate clearly with clients and explain processes and requirements in simple terms.
• Educate customers about the banking platform that best fits their needs.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by offering contextual, integrated financial solutions.
• Maximise channel optimisation opportunities and ensure activities support cost containment.
• Ensure compliance with rules, processes and business guidelines, including understanding the risks of decisions.
• Meet transaction benchmarks and deliver an exceptional customer experience.

Required profile

• Grade 12 (NQF Level 4); a preferred qualification is an NQF Level 5 certificate in Banking, Business Administration, Customer Service or a related field recognised by FAIS.
• 1 to 3 years of experience in customer-facing, service delivery or client support roles within financial services.
• Customer centric, enjoys solving problems, persuasive selling skills and a results-driven attitude.
• Ability to understand rules in a regulated environment and to stay updated on industry trends and product knowledge.

Required skills

• Excellent communication and relationship-building skills.
• Confidence in guiding customers toward digital and self-service solutions.
• Ability to identify sales opportunities and support portfolio growth.
• Accuracy, discipline, organisation, planning and time management.

What we offer

• The chance to build relationships as part of a dynamic team.
• A challenging working environment.
• Personal and professional growth.
• The opportunity to make an impact in a local market as a brand ambassador.