Community Advisor DHA

About the role

As a Community Advisor for FNB under the Department of Home Affairs Initiative, you will deliver an exceptional customer experience by understanding client needs, recommending suitable banking products, and guiding customers to the most appropriate service channels, including e‑channels and self‑service options.

Key responsibilities

• Build and maintain strong relationships with clients, ensuring a positive and helpful experience.
• Explain banking processes and requirements in clear, simple language.
• Educate customers on the correct digital banking platforms aligned with their needs.
• Analyse customer data to recommend tailored financial solutions and identify sales opportunities.
• Ensure compliance with all policies, procedures, and risk guidelines.
• Achieve sales targets while maintaining high standards of service quality.
• Support cost‑containment initiatives and optimise channel usage.

Required profile

• Minimum Grade 12/NQF Level 4; preferably NQF Level 5 Certificate in Banking, Business Administration, or Customer Service.
• 1–3 years of experience in a customer‑facing role within financial services.
• Excellent communication and relationship‑building abilities.
• Strong attention to detail and adherence to processes.
• Ethical conduct and accountability for personal performance.

Required skills

What we offer

• 12‑month hourly‑rate contract.
• Opportunity to work in a diverse, inclusive team at FNB Points of Presence.
• Training and development to enhance banking and digital service expertise.