Community Advisor – Customer Service & Sales

About the role

The Community Advisor is the frontline representative of FNB, delivering prompt, professional service to branch customers. You will understand client needs, process requests accurately, and promote digital self‑service solutions while supporting sales and service targets.

Key responsibilities

• Serve customers promptly, ensuring their needs are fully understood.
• Deliver an excellent customer experience in line with Balanced Scorecard standards.
• Drive net profit growth through effective sales and service support.
• Guide customers from traditional transactions to self‑service and digital channels.
• Expand the active customer account base and identify cross‑sell opportunities.
• Track, control and influence sales and service activities to meet targets.
• Provide accurate administration, reporting and timely information updates.
• Verify daily transactions to ensure timely processing of new business applications.
• Produce reliable sales and service statistics for management decision‑making.
• Comply with governance, legislative and audit requirements and uphold FNB’s Golden Rules.

Required profile

• NQF Level 5 Certificate in Banking, Business Administration, Customer Service or a related field recognised by FAIS.
• 1–3 years experience in a customer‑facing role within financial services.
• Excellent communication and relationship‑building abilities.
• Confidence guiding customers to digital and self‑service solutions.
• Strong accuracy, discipline and adherence to processes.

Required skills