Community Advisor – Customer Service (12‑Month Contract)

About the role

Join the FNB Points of Presence team as a Community Advisor, delivering prompt, professional service to branch customers. You will understand client needs, process requests accurately, and guide them toward digital and self‑service solutions while supporting business growth.

Key responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Process transactions accurately and guide customers toward digital and self‑service channels.
• Identify cross‑sell opportunities and support portfolio growth.
• Track and report sales and service statistics for management decision‑making.

Required profile

• Excellent communication and relationship‑building skills with diverse customers.
• 1–3 years experience in customer‑facing roles within financial services.
• High accuracy, discipline and adherence to processes.
• Motivation to achieve performance targets and deliver exceptional service.

What we offer

• A customer‑facing role within the FNB Points of Presence network.
• Exposure to digital enablement and frontline service practices.
• Ongoing learning and development aligned to service, sales and operational excellence.
• A collaborative, supportive branch environment focused on customer delight.