Client Success Coordinator (CPT)

About the role

The Client Success Coordinator will act as the primary link between assignees and the client, ensuring that staffing levels, performance standards, and contractual obligations are consistently met. This onsite position requires strong administrative skills, attention to health and safety protocols, and the ability to manage disciplinary matters in a legally defensible manner.

Key responsibilities

• Ensure all shifts are fully staffed according to client contracts.
• Issue protective equipment and related documentation to assignees.
• Report any injuries on duty promptly.
• Brief assignees on client operating policies, health & safety, and labour relations before placement.
• Investigate, record, and act on disciplinary incidents up to written warnings, escalating to the Client Success Manager as required.
• Monitor correct use of biometric or other time‑keeping systems.
• Track attendance, performance, and time‑keeping against job descriptions.
• Provide timely feedback to the client on queries and performance issues.
• Prevent loss, wastage, or misuse of time, materials, or equipment.
• Address poor performance and manage team disciplinary matters.

Required profile

• Minimum 1 year of administrative experience.
• Hospitality background is preferred.
• Grade 12 with an administrative qualification.
• Experience coordinating shifts and knowledge of roast (as specified).

Required skills

What we offer

• Opportunity to work within a dynamic client‑focused environment.
• Professional development and growth within Adcorp.