Client Services Administrator (Remote, UK Hours)

About the role

A UK-based employer is looking for a Client Services Administrator, fully remote from South Africa. You will be the day-to-day contact for the firm's clients, handling requests, paperwork and follow-up from start to finish. The role is hands-on and independent, within a supportive remote team with regular check-ins and clear priorities. Work is done during UK business hours (09:00-17:00 UK time).

Key responsibilities

• Respond to client emails and calls promptly and professionally.
• Set up and maintain client records in the CRM.
• Prepare documents, quotes and renewals.
• Coordinate with internal teams to resolve client issues.
• Track requests so nothing is left waiting.

Required profile

• Experience in a client-facing admin or account support role.
• Excellent written English.
• Strong organisation and follow-through; calm, polite manner with clients.

Required skills

• Confident with a CRM such as HubSpot or Salesforce.
• Nice to have: experience in professional services, Zendesk or Freshdesk, basic Excel reporting.

What we offer

• R29 000 - R32 000 per month, paid monthly.
• 100% remote, working UK hours.
• Long-term role with a UK employer and ongoing support from the recruiter.
• Clear onboarding and a team that wants you to succeed.