Client Service Consultant
Employeur non precise · Bryanston
Job description
About the role
This position reports to the Client Services Team Manager and is based at our offices in Bryanston. The successful individual will provide empathetic and sincere interaction with our valued clients, answer incoming calls, foster positive client relations, manage inquiries, and promptly resolve customer queries or complaints.
Key responsibilities
- Attend to high call and workflow volumes, ensuring all client queries are addressed promptly.
- Interact with clients in an empathetic and sincere manner, reflecting company values and brand.
- Develop excellent product knowledge to handle client queries confidently.
- Provide feasible solutions, reassure clients, and deliver on promises in a timely manner.
Required profile
- Completed Matric.
- Minimum of 2 years client service experience in a high call‑volume, inbound and outbound environment.
- Completed Degree or a 3‑year Diploma (advantageous).
- Excellent communication skills, articulate and fluent in English with a neutral accent.
- Previous large corporate client services (non‑sales) experience is an advantage.
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Employeur non precise
Bryanston