Service Controller

About the role

We are looking for a Service Controller to join Daisy Business Solutions’ Bryanston team. The role is the operational link between customers and internal teams, ensuring service requests are logged, tracked and resolved efficiently.

Key responsibilities

• Handle daily customer calls and emails, providing prompt and professional responses.
• Log service requests, maintenance calls, repairs and loan units accurately in the system.
• Coordinate across departments to process quotes, place orders and ensure timely completion of jobs.
• Keep customers informed throughout the lifecycle of their queries, repairs or system issues.
• Manage multiple open requests simultaneously, prioritising to meet SLA targets.
• Handle escalations and difficult situations with empathy and composure.

Required profile

• Minimum 3 years experience in a customer support, service coordination or call‑centre environment.
• Organised, proactive and able to juggle multiple priorities in a fast‑paced setting.
• Excellent verbal and written communication skills, capable of dealing with high‑pressure situations.
• Computer literate with solid knowledge of Microsoft Office (Word, Excel, Outlook).
• Matric Certificate and ability to commute to Bryanston.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• Real purpose and visibility – your impact is recognised daily.
• Clear path for initiative – defined growth track to senior coordination or account management.
• Full training from day one with structured onboarding.
• Stability and support from a nationally recognised company with 40+ years in the market.