Channel Account Manager

About the role

The Channel Account Manager will oversee a portfolio of existing ISO and ISV partners, driving adoption of NMI’s full suite of payment solutions. Reporting to the Director of Channel Accounts, you will work from our Cape Town office while supporting North‑American partners during US business hours.

Key responsibilities

• Build and maintain trusted relationships with partners, serving as the primary point of contact.
• Develop strategic account plans, collaborate with sales, marketing and product teams, and identify growth opportunities.
• Identify upsell and cross‑sell opportunities, work with the sales team to meet revenue targets.
• Resolve partner issues promptly, escalating complex matters when needed.
• Maintain accurate records, generate regular performance reports, and use data to drive improvements.

Required profile

• Bachelor’s degree or equivalent experience.
• Proven experience in account management, sales or customer service.
• Excellent communication, negotiation and problem‑solving abilities.
• Ability to multitask in a fast‑paced environment and focus on results.
• Willingness to travel occasionally and work flexible hours to match partner time zones.

Required skills

• Proficiency with CRM software.
• Strong command of the Microsoft Office Suite.

What we offer

• Annual base salary plus an attractive, performance‑based commission plan.
• 15 days of holiday plus 12 public holidays, with additional days for long‑service.