Central Services Engineer

About the role

Ekco is looking for a Central Services Engineer to maintain and configure backup solutions for its Managed Service Provider (MSP) clients. The role involves working with ConnectWise Manage and N‑Able N‑Central RMM tools while supporting a 24/7 service model.

Key responsibilities

• Deliver 24/7 services as part of a shift team.
• Manage and report on client backups, ensuring proper onboarding and off‑boarding.
• Create and maintain automations and monitors in N‑Able N‑Central.
• Handle internal requests related to ConnectWise Manage and N‑Central.
• Liaise with deployments, projects, sales and service departments.
• Manage patching for servers, endpoints and firewalls.
• Triage alerts from third‑party SOC and SIEM providers.
• Provide emergency help‑desk support when required.

Required profile

• Minimum 2+ years as a Level 2 Service Desk Engineer.
• Proven experience with ticketing and RMM systems.
• Hands‑on experience with Microsoft 365, Azure and Active Directory.
• Experience with Windows and macOS desktop and server operating systems.
• Knowledge of backup solutions and networking hardware.
• Tier 2 technical skill set, including firewall and router administration.

Required skills

• ConnectWise Manage
• N‑Able N‑Central
• Microsoft 365
• Azure
• Active Directory
• Windows OS
• macOS
• Backup solutions
• Networking hardware (switches, wireless access points, firewalls, routers)
• RMM and ticketing systems
• Patch management
• SOC and SIEM alert handling