Cash Consultant

About the role

The Cash Consultant is responsible for managing all cash‑related client demand within a branch environment. You will engage walk‑in customers, process cash and card transactions accurately, and ensure a seamless client experience while supporting sales initiatives.

Key responsibilities

• Deliver end‑to‑end cash services to walk‑in clients, understanding their needs and completing transactions safely.
• Manage branch cash assets, including handling, moving, storing, and balancing cash in line with policies and limits.
• Maintain ATM/ANA availability through replenishment, balancing, basic maintenance, and first‑line troubleshooting.
• Execute risk and compliance duties, escalating transactions above limits and protecting client information.
• Support operational reporting, update MIS charts, and apply corrective actions for continuous improvement.

Required profile

• NQF 5 FAIS‑recognised qualification.
• 1–2 years of branch banking experience in a frontline cash/teller role.
• Proven cash‑handling capability with a strong record of accuracy.
• Experience supporting ATM/ANA operations under strict regulatory requirements.
• Working knowledge of branch governance, audit readiness, and risk escalation protocols.

Required skills

• Cash handling
• ATM/ANA operations