This job is no longer available
This job expired on 13/09/2026. It no longer accepts applications.
Call Centre Agent
Pedros · Durban
Job description
About the role
Pedro’s is looking for friendly and professional Call Centre Agents to be the voice behind every customer interaction. You will handle inbound calls, provide detailed information about our restaurant, menu and services, and ensure each order is captured accurately and routed to the correct store.
Key responsibilities
- Maintain a thorough understanding of the restaurant’s menu and offerings.
- Provide detailed menu descriptions, make recommendations and answer customer inquiries.
- Take orders for delivery and collection, recording choices, special instructions and coordinating with the store.
- Assist customers in modifying existing orders and communicate changes to the store.
- Identify upselling and cross‑selling opportunities to promote additional items, beverages or services.
Required profile
- Matric (high school) qualification.
- Computer literacy with good phone etiquette.
- Strong written and verbal communication skills.
- Experience handling inbound calls.
- Previous experience in a call centre or similar customer‑facing role.
Required skills
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Pedros
Durban
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