Call Centre Agent – Inbound & Outbound

About the role

We are looking for a proactive Call Centre Agent to handle both inbound and outbound calls for Absa Bank. You will be the first point of contact for cardholders, branches and merchants, delivering accurate information and support in line with our service standards.

Key responsibilities

• Answer and place calls to cardholders, branches and merchants, ensuring availability as required.
• Meet contracted service level agreements and quality targets.
• Provide clear, accurate information and resolve customer inquiries.
• Follow established standard operating procedures (SOPs) for all interactions.
• Adhere to compliance, risk management and quality standards in every transaction.

Required profile

• Minimum NQF Level 6 qualification.
• Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies.
• Collections experience is an advantage.
• Strong customer‑service orientation and ability to work under defined procedures.

Required skills

What we offer

• Opportunity to work for a leading African bank with a century‑long heritage.
• Inclusive and diverse workplace committed to equal opportunity.