Bilingual German/English Customer Service – 100% Remote

About the role

Join a dynamic team providing bilingual German and English support to a diverse customer base. This permanent, 100% remote position allows you to work from your home office while delivering exceptional service via voice, chat, and email.

Key responsibilities

• Handle inbound calls, live chat, and email inquiries in German and English.
• Troubleshoot issues quickly and provide effective resolutions.
• Personalize interactions to understand customer needs and build strong relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback to refine processes and service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken German and English.
• Excellent communication skills and calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• General CRM system knowledge.

What we offer

• Competitive wage with annual increases.
• Paid time off to recharge.
• Monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup (100% remote).