Bilingual Customer Service Specialist – Spanish/English (Remote)

About the role

Join our TalentPop team as a Bilingual Customer Service Specialist, providing voice and chat support in both Spanish and English. You will be the friendly voice and helpful support that our diverse customers rely on, delivering fast and effective solutions.

Key responsibilities

• Assist customers via inbound calls, chat, and email, ensuring exceptional service.
• Troubleshoot issues and find quick resolutions.
• Personalize interactions to understand and meet customer needs.
• Collaborate with teammates to continuously improve the customer experience.
• Provide feedback to refine processes and service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both Spanish and English, with strong written and verbal communication.
• Calm, solution‑focused attitude under pressure.
• Experience with e‑commerce or CRM environments is a plus.

Required skills

• Experience using Gorgias, Zendesk, Shopify, or similar support tools.
• Familiarity with CRM systems.

What we offer

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Monthly health stipend.
• Performance bonuses.
• Permanent work‑from‑home setup.