BI Reporting Analyst

About the role

A vacancy exists for a BI Reporting Analyst based at Life Health Solutions Head Office, reporting to the Head of Clinical Management. The incumbent provides accurate reporting and thematic analyses of client company data drawn from the EWP clinical case management and primary and occupational health clinical management applications, so that services accessed can be effectively monitored and evaluated.

Key responsibilities

• Compile monthly, quarterly and annual reports for client companies covering service utilisation, with benchmarking, clinical input, thematic analysis and recommendations.
• Analyse client data in Power BI, Excel, Word and PowerPoint, produce standardised reports and presentations, liaise internally with Life Health Solutions divisions, check database quality and present findings to clients.
• Consult with clients on key trends and risk areas and help identify strategies to address them.
• Integrate data from services such as Employee Wellness, Occupational Health, Wellness Day, Executive Health, absenteeism and medical aid data, including climate/pulse survey and exit interview data.
• Prepare ad hoc reports on request, such as Executive Health and HRA reports.
• Design, administer and report on client surveys, and give Business Development detailed sector analysis for tenders.
• Conduct EWP audits, client satisfaction surveys and needs analyses, maintain audit records, run ROI analyses and carry out EWP quality checks on client data.
• Help develop and review relevant policies, and support the Business Manager in upselling additional services such as training, coaching and wellness projects.
• Support Business Managers and Care Centre staff with iConnect and iConnect Portal administration when the main administrator is unavailable.

Required profile

• Studying towards or qualified in a Human Sciences field such as Social Work or Psychology, with experience in IT, data analytics or statistics; or 2-3 years of related experience in health and wellness or data analytics in the absence of a degree.
• Proven ability to organise, plan and prioritise work across multiple projects and perform analytical tasks with minimal supervision.
• Ability to analyse data, write reports with qualitative commentary and present findings.

Required skills

• Computer literacy: Excel, PowerPoint, Word and basic Power BI.
• Data analytics, data visualisation and presentation skills.
• Communication, problem solving, analytical thinking, commercial awareness and business acumen.

Candidates are asked to send their resume/CV.