Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office Administration Manager in overseeing the front office operations of a 4‑ or 5‑star hotel. The role ensures high occupancy, optimal room rates, and exceptional guest service in line with Legacy Hotels & Resorts standards.

Key responsibilities

• Assist with daily management of Reservations, Reception and Concierge functions.
• Schedule team members to maintain appropriate coverage and oversee hand‑over procedures.
• Control cash handling, billing, room allocation and record‑keeping processes.
• Monitor departmental performance against objectives and contribute to occupancy optimisation.
• Participate in recruitment, training, performance management and team development.
• Report revenue and VAT variances to the Residence Manager and implement corrective actions.
• Stay informed on industry trends and suggest departmental improvements.

Required profile

• Minimum Grade 12 (Matric) qualification; tertiary hospitality qualification advantageous.
• At least 2 years’ experience as a Front Office manager in a comparable 4‑ or 5‑star hotel.
• Fluent English and strong leadership, communication and analytical abilities.
• Ability to work shifts and occasional overtime.

Required skills

• Proficiency with INFOR property management system.
• Advanced Microsoft Office skills.