Assistant Front Office Manager

About the role

The Assistant Front Office Manager supports the Front Office team in delivering seamless guest experiences. This role oversees daily front desk operations, ensures compliance with standard operating procedures, and handles VIP and special‑request guests.

Key responsibilities

• Supervise shift activities including check‑in, check‑out, night audit and cash‑up procedures.
• Prepare and manage VIP welcome letters, amenities, and special requests such as flowers or cakes.
• Monitor room status information, verify arrival lists, and allocate rooms for VIP and high‑value guests.
• Control master key usage and ensure accurate front office reporting.
• Schedule staff, conduct briefings, and maintain staff appearance and floor standards.
• Manage inventory and operating equipment according to SOPs.
• Oversee debtor management, guest invoicing, and cash operations.
• Identify training needs, provide on‑the‑job coaching, and supervise employee relations.

Required profile

• Experience supervising front desk teams in a hotel environment.
• Ability to handle guest disputes, special requests, and VIP services.
• Strong organizational skills for scheduling, stock control, and reporting.
• Knowledge of cash handling, night audit, and key control procedures.

Required skills