Appointment Setter / Lead Qualifier (Remote)

About the role

A high-energy group fitness studio is looking for a proactive, coachable and communicative Appointment Setter to manage incoming leads and re-engage its database of prospective members. You will be the first point of contact for people interested in joining the studio, reaching out quickly by phone, text and email to answer questions, build rapport and book trial classes and studio visits. The studio receives 150 to 300 new leads per month and maintains a large existing database.

Key responsibilities

• Contact 150 to 300 new leads each month by phone, text and email, introduce the studio, explain how trial classes work and handle common questions and hesitations.
• Re-engage cold leads, past trial guests and former members from the existing database with fresh offers and follow-ups, turning inactive contacts into new bookings.
• Book appointments and trial classes in MindBody according to studio SOPs, send confirmations and reminders, and follow up with no-shows to reschedule them.
• Log every call, text and outcome in GoHighLevel, move leads through pipeline stages and keep contact records accurate.
• Follow a consistent follow-up cadence, track booking results and share feedback with the studio team.
• Follow call scripts and studio processes, take feedback from leadership and look for ways to improve booking and show-up rates.

Required profile

• 2 to 5 years of experience in inside sales, appointment setting, customer support or phone-based customer acquisition.
• Strong familiarity with gym culture and fitness terminology, group training.
• Exceptional spoken English with a natural, easy-to-understand accent (South African or British style preferred).
• Coachable, quick thinker, high emotional intelligence and composure on the phone.
• Monday to Friday, flexible hours covering peak call times 4:00 PM to 7:00 PM EST; primary sourcing location South Africa, open to candidates in the Philippines or Latin America.
• Full-time (40 hours per week); remote setup with high-speed internet, a quiet dedicated workspace and a quality headset.

Required skills

• GoHighLevel (CRM) experience or ability to learn it quickly (preferred)
• MindBody appointment scheduling

What we offer

• Salary of $800 to $1,200 USD per month depending on experience and region.
• Potential show-up and closed-deal performance incentives.
• Step-by-step workflows and SOPs for all required platforms.
• A stable position within a global fitness brand community.