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This job expired on 15/08/2026. It no longer accepts applications.
After Hours IT Support Technician II (Remote)
Dedicated IT · Le Cap
Job description
About the role
Dedicated IT is seeking an After Hours IT Support Technician II to provide remote technical assistance to healthcare clients across South Africa. You will work night‑shift hours (7 pm – 4 am SAST) handling calls and tickets, ensuring rapid resolution and maintaining high service levels.
Key responsibilities
- Field incoming support calls and respond to emailed tickets.
- Diagnose and resolve technical issues within agreed SLA timeframes.
- Document solutions and maintain accurate ticket records.
- Mentor junior team members and share best practices.
- Support a wide variety of client environments, including hardware, software, and network components.
Required profile
- Customer‑oriented problem‑solver with strong communication skills.
- Ability to work independently during night‑shift hours.
- Commitment to Dedicated IT’s core values: collaboration, ownership, dedication, and empathy.
Required skills
What we offer
- Competitive salary ranging from R35,000 to R50,000 per month.
- Modern hardware and automation tools to enhance productivity.
- Opportunities for career growth, certification reimbursement, and continuous learning.
- People‑centric culture with strong work‑life balance.
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Dedicated IT
Le Cap