Administrative & Billing Coordinator – Remote (EST Hours)

About the role

We are looking for a highly organised Administrative & Billing Coordinator to support a U.S.-based client remotely. The role involves managing daily office operations, handling inbound calls, processing field technician data, and ensuring accurate invoicing. You will work EST business hours from a home office in South Africa.

Key responsibilities

• Answer incoming customer and client calls professionally.
• Create, process, and dispatch invoices accurately and promptly.
• Perform general administrative and secretarial duties.
• Capture job details from field technicians into the company system.
• Maintain accurate billing records and resolve discrepancies.
• Support day‑to‑day office operations and administrative processes.
• Communicate effectively with customers, clients, and internal stakeholders.

Required profile

• Previous experience in administrative, secretarial, office support, or customer service roles.
• Excellent verbal and written English with a clear, professional accent.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently, take initiative, and manage multiple tasks.
• High level of accountability, integrity, and honesty.
• Reliable, proactive, and self‑motivated work ethic.

Required skills