Administrative & Billing Coordinator (Remote, EST Hours)

About the role

This fully remote position supports a U.S.-based client with day‑to‑day office operations, customer communications, and billing processes. Working on EST business hours, the coordinator ensures accurate invoicing and smooth administrative flow while upholding high standards of professionalism and integrity.

Key responsibilities

• Answer incoming customer and client calls professionally.
• Create, process, and dispatch invoices promptly and accurately.
• Perform general administrative and secretarial duties.
• Manage billing and invoicing functions with precision.
• Process information received from field technicians and capture job details in the company system.
• Maintain accurate records of issued invoices and support day‑to‑day office operations.
• Communicate effectively with customers, clients, and internal stakeholders.
• Identify and resolve discrepancies or errors proactively.

Required profile

• Previous experience in an administrative, secretarial, office support, or customer service role.
• Excellent verbal and written English communication skills with a clear, professional accent.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently, take initiative, and manage multiple tasks.
• High level of accountability, integrity, and honesty.
• Reliable, proactive, and self‑motivated work ethic.

Required skills

What we offer

• Fully remote work environment with flexible scheduling within EST hours.
• Opportunity to support a dynamic U.S. client as part of a fast‑growing BPO.
• Competitive compensation in line with South African labour regulations.