Administration Supervisor (40 hrs) – East London

About the role

The Administration Supervisor will support the Store Manager in daily store administration, stock control and customer service activities. This full‑time position is based in the Hemmingways store in East London and involves both back‑office and front‑of‑house duties.

Key responsibilities

• Assist the Store Manager with stock‑take and overall store administration.
• Monitor and analyse stock movement, implement risk‑management procedures to reduce shrinkage.
• Extract and present store reports on turnover and stock performance.
• Maintain filing systems and ensure compliance with all administrative and reporting procedures.
• Control cash and transactional activities, ensuring processes are followed.
• Uphold store safety, security and visual merchandising standards.
• Process customer transactions using the POS system and promote loyalty programmes.
• Identify customer needs, provide professional engagement and strive to improve the customer experience.
• Work collaboratively with the team to meet sales targets and stay current with fashion trends.

Required profile

• Grade 12 qualification.
• Minimum of 3 years retail or administrative experience.
• Strong interest in fashion and excellent customer‑service orientation.
• Ability to work under pressure, handle shift work and communicate professionally.
• Highly organised, detail‑oriented and capable of independent decision‑making.
• Proactive attitude with a willingness to take on new challenges and innovate.

Required skills

• POS system operation.