Administration Clerk – Information Management

About the role

The Western Cape Department of Health and Wellness is seeking an Administration Clerk specialized in Information Management to support Metro Health Services. The role involves handling data, reporting, and first‑line IT support across multiple health facilities.

Key responsibilities

• Collect, validate, analyse and present corporate and management information for Metro Health Services.
• Produce routine and ad‑hoc reports, dashboards, graphs and presentations.
• Administer business systems (user accounts, access, testing, onboarding) such as SWIMS, SPV and other approved platforms.
• Develop digital solutions using Microsoft Excel, Power BI, Power Apps, Power Automate, Forms and SharePoint.
• Provide first‑line IT support for computers, peripherals, software and connectivity issues, including incident tracking.
• Support meeting‑room and audio‑visual equipment for hybrid Microsoft Teams meetings.
• Maintain IT asset registers, manage device allocation, and oversee ICT consumables.
• Travel between Metro East and Metro West facilities to deliver system and asset support as required.

Required profile

• Senior Certificate (Grade 12) or equivalent.
• Relevant experience in information management, data/records administration, reporting or office administration.
• Experience with healthcare information systems and user support on digital platforms.
• Valid Code B driver’s licence and willingness to travel and work overtime when needed.
• Ability to maintain confidentiality and manage user access permissions.

Required skills

• Advanced Microsoft Excel (dashboards, reports, presentations).
• Proficiency with Microsoft 365 applications: Word, PowerPoint, Teams, SharePoint.
• Knowledge of Microsoft Power Platform: Power BI, Power Apps, Power Automate.
• First‑line systems administration and digital support capabilities.
• IT hardware troubleshooting (computers, printers, peripherals, connectivity).
• Asset administration, records management and audit compliance.