Account Manager – Marketplace Growth

About the role

Fresha is seeking an Account Manager to join its global commercial team. Working hybrid, three days a week in the office, you will partner with venue owners to maximise their presence on Fresha’s AI‑powered marketplace and drive revenue growth.

Key responsibilities

• Serve as the primary point of contact for assigned merchants, overseeing onboarding, training and ongoing support.
• Optimize merchants’ listings and availability to improve conversion rates on the marketplace.
• Analyse performance reports and implement plans to increase booked appointments, usage, retention and revenue.
• Meet KPIs related to online booking ratios, usage, conversions and churn.
• Ensure a positive merchant experience through clear communication, rapid issue resolution and sound decision‑making.
• Gather merchant feedback to inform new product features.
• Identify upsell and cross‑sell opportunities and collaborate with the sales team to deliver additional value.

Required profile

• Comfortable working in a fast‑paced, evolving environment.
• Self‑motivated and able to work autonomously.
• Strong analytical mindset and problem‑solving abilities.
• Excellent communication skills and a customer‑focused attitude.

Required skills