Academic Success Coach & Assessment Administrator

About the role

The Academic Success Coach supports student academic development, retention and success through personalised guidance, skill-building workshops and learning resources, while working with academic staff to address learning challenges. The Assessment Administrator manages the full assessment process for the relevant programmes, ensuring deadlines, quality and moderation standards and secure record keeping. The position is full-time and office-bound, reporting to the Head of Teaching and Dean of Postgraduate Studies.

Key responsibilities

• Run individual and group sessions to assess students' learning needs, study habits and academic challenges.
• Design and deliver workshops on time management, note-taking, critical thinking, memory techniques and exam preparation.
• Create and curate learning resources such as handouts, videos and online modules, and train academic staff to recognise when students need support.
• Monitor student progress, give regular feedback and contribute to the institution's learning development strategy.
• Keep accurate records of student interactions, progress and outcomes, and generate student progress reports.
• Update the Academic Calendar, assessment templates and briefing documents, and share them via Google Workspace.
• Manage the assessment process, including quality assurance of PDF and online quiz assessments, moderation within timeframes and secure handling of assessments.
• Develop study resources such as pacers and study guides on the Learning Management System (eLearn) and support academic staff on it.
• Store assessments and moderation questionnaires securely on Google Workspace and keep records of meetings with the registrar, student support and lecturers.

Required profile

• Master's degree in Education, Psychology or a related field.
• At least 3 years' experience in learning development, academic support or a related role in higher education.
• Knowledge of learning theories, study strategies and metacognitive skills development.
• Familiarity with the needs of students in private higher education and with the RPL process and RPL student monitoring.

Required skills

• Creating and curating learning resources.
• Proficiency with learning management systems, video conferencing and multimedia tools.
• Strong organisational and time management skills.
• Excellent communication, interpersonal and presentation skills.

Candidates apply through the online application form and must submit their CV as instructed. Interviews are held within two weeks of the closing date (31 October 2026); commencement is 1 January 2027.