Workforce (WFM) Administrator

About the role

Takealot Group, South Africa’s leading online retailer, is looking for a Workforce (WFM) Administrator to join its Cape Town operations. The role focuses on ensuring smooth contact‑centre scheduling and data integrity in a fast‑growing environment.

Key responsibilities

• Process and oversee daily schedule exceptions and adjustments.
• Respond promptly to time‑off requests and schedule changes to maintain data accuracy.
• Monitor real‑time and intra‑day operations to meet performance targets.
• Track and manage contact‑centre schedule adherence, identifying deviations.
• Analyse performance data, identify improvement opportunities and recommend solutions.
• Prepare and distribute daily, weekly, monthly and ad‑hoc reports for management.
• Collaborate with internal teams to resolve issues efficiently.

Required profile

• Senior Certificate or equivalent higher qualification.
• At least 18 months experience in a customer‑service or contact‑centre role.
• Excellent verbal and written communication skills.
• High level of accuracy and strong attention to detail.
• Effective interpersonal skills for two‑way communication and teamwork.
• Proficiency in Microsoft Excel and ability to complete an in‑house skills assessment.

Required skills

• Microsoft Excel