Workday Support Analyst

About the role

A global investment advisory firm focused on long-term value creation is hiring a Workday Support Analyst in Cape Town, working in a hybrid arrangement (3 days in the office). The role acts as the main point of contact for the global People team, handling system queries, data and process issues, and supporting the rollout of the HRIS.

Key responsibilities

• Act as the primary contact for People system queries, resolve issues including data and process errors, and provide training and documentation for the global People team.
• Oversee system workflows and integrations, manage payroll input validation, ensure data quality through regular reporting, and keep operational documentation up to date.
• Run routine updates such as access roles and calendars, manage process templates like onboarding and offer letters, and support system enhancement requests.
• Prepare and support major annual events (compensation cycles, performance reviews, employee surveys) by building dashboards and templates and giving real-time user support.
• Support the implementation and testing of the global HRIS (Workday), draft Business Requirement Documents, manage test plans and help identify process improvements.

Required profile

• Experience in systems or operational support, preferably in HR/People Operations.
• Familiarity with the full employee lifecycle, including onboarding, payroll and performance management.
• Able to turn user feedback into structured solutions, with strong problem-solving skills and attention to detail.
• Highly organised, curious and able to work independently and within a global team; a background in regulated environments such as private equity or asset management is ideal.

Required skills

• Hands-on HRIS knowledge (Workday preferred).
• Proficiency in Microsoft Office, especially Excel.

The employer describes its client as large, with career development opportunities, industry-leading benefits and a focus on automation, AI and R&D.