US Customer Service Agent – Back Office
EXL · Cape Town
Job description
About the role
The US Customer Service Agent – Back Office provides support to healthcare providers by answering queries related to benefit plans and claims. The role involves accurate data entry, eligibility verification, and clear written and verbal communication.
Key responsibilities
- Respond to provider inquiries about benefit plans, claims, and related topics.
- Gather additional information from providers when needed.
- Perform accurate data entry and maintain records.
- Verify eligibility and benefits for providers.
- Draft compliant, grammatically correct written communications.
- Demonstrate effective listening and verbal communication skills.
Required profile
- Strong computer navigation abilities.
- Typing speed of at least 30 words per minute with 95% accuracy.
- Proficiency with basic Microsoft Office applications.
- Ability to work collaboratively with internal teams.
- Attention to detail and critical thinking.
- Excellent written and oral communication.
Required skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
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Published 1 month ago
Expires 2 weeks from now
39 views · 0 interested
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EXL
Cape Town
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