UK Customer Service Agent – Inbound Call Centre (Cape Town)

About the role

Join a growing UK customer service team based in Cape Town. You will be the calm, friendly voice handling inbound calls from UK customers for a motor car insurance campaign. This permanent position offers a stable environment for experienced call‑centre professionals.

Key responsibilities

• Answer inbound calls from UK‑based customers only.
• Resolve customer queries calmly, efficiently and courteously.
• Log call details accurately in internal systems.
• Meet quality, productivity and service‑level targets.
• Escalate complex issues to the appropriate team.
• Represent the brand professionally on every call.

Required profile

• Minimum 9 months experience in a call‑centre environment.
• Clear criminal and credit records.
• South African citizenship.
• Matric certificate passed.

Required skills

What we offer

• Permanent, full‑time employment.
• Opportunity to work with an international client.
• Structured training and career development.