Training & Quality Assurance Manager

About the role

This leadership position safeguards instructional integrity and institutional compliance by maintaining quality assurance frameworks and regulatory alignment across occupational learning programmes. It operates within the South African education and skills development sector, ensuring training delivery meets external standards and stays ready for regulatory audits. The role coordinates accreditation cycles, oversees occupational qualifications and ensures documentation, moderation and learner readiness are managed across training teams. Start date January 2027.

Key responsibilities

• Develop, implement and maintain quality assurance processes across all training programmes.
• Manage compliance with SETA, QCTO and other regulatory requirements, and coordinate QCTO accreditation applications and renewals.
• Oversee the quality of occupational qualifications and their associated training programmes.
• Coordinate external assessment preparation, including learner readiness, documentation and assessment requirements.
• Maintain accurate compliance records, learner files and supporting evidence so the organisation remains audit-ready.
• Conduct internal audits, identify compliance gaps and implement corrective actions.
• Monitor training delivery, facilitation, assessments and moderation, and support facilitators, assessors and moderators.
• Liaise with regulatory bodies, external stakeholders and internal training teams, and maintain quality assurance reports.

Required profile

• 3 to 5 years of relevant experience in training quality assurance, compliance or training management.
• Proven practical experience with SETAs and the QCTO, and direct experience in QCTO accreditation, occupational qualifications, external assessment preparation and audit readiness.
• Thorough understanding of the South African skills development and occupational qualifications environment.
• Experience managing learner assessments, moderation and compliance documentation, and conducting internal audits.
• Relevant qualification in Education, Training, Human Resources, Quality Management or a related field.
• Desirable: experience in an accredited training provider or private skills development organisation, registered assessor and/or moderator certification, and LMS experience.

Required skills

• Strong organisational, administrative, reporting and communication skills.
• Ability to work independently and coordinate with training and operational teams.