Training Operations Manager

About the role

An established accredited training organisation is seeking a Training Operations Manager to lead its daily operations. This is a permanent, full-time role in Stellenbosch with a hybrid arrangement, roughly half remote and half office, Monday to Friday, 8:00 am to 5:00 pm with lunch-time flexibility. The employer wants someone with a proven management record inside a Skills Development Provider (SDP) or training company, who can own the training lifecycle, manage people, processes and resources, and keep SETA/QCTO compliance.

Key responsibilities

• Oversee planning, organisation and control of operational processes, including training coordination, administration, learner support and assessment/moderation coordination.
• Develop and implement operational policies, procedures and best practices, and monitor and manage operational budgets.
• Work with the Quality Control Officer to maintain quality standards and secure successful audit outcomes.
• Ensure facilitators, assessors and moderators are available for training delivery and manage training projects within project close-out timeframes.
• Lead, coach and motivate direct reports and operational teams, hold regular team meetings and give feedback and recognition.
• Build relationships with clients, SETAs and other accreditation bodies, compile and submit SETA and project reports on time, and act on audit and client feedback.

Required profile

• Minimum 5 years in operations management within a Skills Development Provider (SDP).
• Mastery of the end-to-end cycle (planning, learner admin, assessment, certification) and practical understanding of QCTO, SETA and EISA processes.
• Hands-on leadership able to resolve administrative bottlenecks, coordinate resources and close projects on deadline.
• Grade 12/Matric required; an OD ETD Practices (NQF 5) or Operations Management certificate highly preferred.

Required skills

• Highly proficient in MS Office (advanced Excel) and LMS platforms.
• Disciplined approach to documentation, project registers and evidence control, keeping evidence audit-ready.

What we offer

• Permanent, full-time position with a competitive salary.
• 21 days annual leave, performance-linked increases and bonuses.
• Hybrid work arrangement.
• Provident fund (compulsory after probation).