Track and Trace Assistant

About the role

GH Logistics is seeking a Track and Trace Assistant to join its fast‑moving operations team. You will serve as part of the operational backbone, ensuring shipments are accurately monitored, risks are identified early, and critical information reaches the right people at the right time.

Key responsibilities

• Update assigned sections of the Tracking Dashboard with accurate ETAs, locations, mileage, and notes.
• Communicate with carriers via email and internal channels to gather updates or resolve missing information.
• Verify carrier assignments, acceptance, and active tracking in required platforms.
• Monitor multiple communication channels to prevent missed updates.
• Proactively flag delays, risks, and irregularities, escalating when necessary.
• Coordinate with the Booking Team to confirm ETAs for time‑sensitive shipments.
• Ensure clean shift handoffs through verbal (Zoom) and written updates.

Required profile

• Experience in US logistics, freight brokerage, or track & trace.
• Familiarity with US geography and trucking operations (a plus).
• Highly organized and comfortable working with multiple spreadsheets, dashboards, and group chats.
• Ability to monitor several shipments simultaneously without losing accuracy.
• Strong attention to detail and sound judgment when issues arise.
• Team‑oriented, coachable, and open to feedback.

Required skills

What we offer

• Independent contractor setup.
• $75 monthly insurance stipend (eligibility begins 30 days after hire).
• Structured systems, clear expectations, and hands‑on leadership.
• Defined KPIs and measurable growth opportunities.
• Potential to grow within a scaling freight operation.