TEMS Administrator DSV

About the role

CHEP, a global supply chain and logistics solutions business operating under the Brambles Group, is advertising a full-time TEMS Administrator DSV position in Jet Park, Gauteng. The role is customer-facing and covers account administration, equipment management, operational coordination and administrative support. It acts as a primary point of contact for customers, helping maintain positive business relationships while addressing enquiries and operational issues efficiently. The position is on-site and not remote.

Key responsibilities

• Act as a key contact for customers, maintaining positive relationships through professional communication and timely follow-up.
• Investigate customer enquiries and resolve operational concerns.
• Reconcile customer accounts and manage equipment balances, including EMS customer balances.
• Process customer requests accurately through business systems, including Siebel.
• Coordinate pallet collections by telephone and manage suspended equipment movements.
• Conduct customer site visits and schedule calls as needed.
• Provide feedback to customers and Business Managers on operational issues and recommend corrective actions.
• Support electronic systems and helpdesk activities for the local client base.
• Perform general office administration and collaborate with colleagues and Business Managers.

Required profile

• Experience in customer service, administration, account management, logistics support, equipment control or similar operational environments is mentioned as appealing.
• A customer-focused approach, attention to detail, problem-solving ability and strong organisational skills.
• Ability to communicate professionally with customers and internal stakeholders and to organise tasks and competing priorities.