Temporary Customer Service Representative

About the role

A friendly, professional and customer-focused person is sought to join a team as a Customer Service Representative in the Claremont area for a temporary position. The role is based at Cavendish Square Mall and covers answering inquiries, resolving issues and keeping customers satisfied.

Key responsibilities

• Respond to customer inquiries by phone, email or chat professionally.
• Give accurate information on products, services and company policies.
• Handle and resolve customer complaints effectively.
• Process orders, returns and exchanges accurately.
• Maintain a positive attitude and give personalised service.
• Collaborate with other departments to meet customer needs.
• Keep detailed records of customer interactions and transactions.
• Operate POS systems and handle cash, credit and debit card transactions.
• Work weekends and public holidays as required.

Required profile

• High school diploma or equivalent.
• 1-2 years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and ability to multitask in a fast-paced environment.
• Knowledge of Cavendish Square is an advantage.

Required skills

• Proficiency in Microsoft Office.
• Knowledge of CRM software is a plus.