Temporary Customer Service Assistant

About the role

The Temporary Customer Service Assistant provides front‑line support to customers, ensuring their inquiries are answered quickly and accurately. This position is essential for maintaining a high‑quality service experience and handling issues with urgency and care.

Key responsibilities

• Answer incoming customer calls and respond to inquiries via email or chat.
• Capture and document customer requests in the internal system.
• Resolve product or service issues, escalating when necessary.
• Provide accurate information about products, services, and policies.
• Maintain up‑to‑date knowledge of company offerings and procedures.
• Contribute to a shared knowledge base and team collaboration.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to work in a fast‑paced environment and handle multiple requests.
• Flexibility to work any five days of the week, including public holidays.
• Attention to detail and ability to follow established processes.

Required skills